ge99 Terms & Conditions

These Terms & Conditions ("Terms") apply between the entity operating the ge99 platform and any user ("you" or "member") of the ge99 website and related services. By registering on ge99 or using the platform, you fully accept these Terms. If you do not agree with any part of these Terms, please refrain from using the platform.

1. General Terms

ge99 is an online casino and betting platform that provides services to users in Bangladesh. By using the platform, you confirm that:

• You are at least 21 years of age and that the use of online gaming services is legally permitted in your area of residence.
• You are using the platform voluntarily and for personal entertainment.
• You have read and understood ge99's terms and conditions, privacy policy, and responsible gaming policy.
• All information you have provided is accurate, complete, and up to date.
• You are not operating the account on behalf of or for the benefit of any third party.

ge99 reserves the right to refuse, restrict, or cancel service to any user at any time without prior notice, particularly if a breach of these Terms is suspected.

2. Account Registration & Management

2.1 Registration Process

A personal account must be created to use services on ge99. You are required to provide accurate and verifiable information at the time of registration. Each individual may hold only one account.

2.2 Account Security

It is your responsibility to keep your account login details completely confidential. Never share your password with anyone else. You are solely responsible for all activity carried out through your account.

• If your account details change, notify the ge99 support team immediately.
• If you notice any suspicious activity, contact [email protected] right away.
• Account transfer or sale is strictly prohibited.

2.3 Account Verification

ge99 may request a national identity card or other official document for identity verification at any time. Withdrawals may be delayed until verification is completed.

3. Age Verification & Eligibility

ge99 provides services only to individuals aged 21 and above. At the time of registration, you declare that you meet this age requirement.

ge99 may request age verification documents in cases of doubt. A national identity card or birth certificate is accepted for verification. Providing false information about age will be treated as a serious breach of the Terms.

4. Deposits, Withdrawals & Payments

4.1 Deposits

The minimum deposit amount on ge99 is ৳500. Deposit processing is generally instant. The following payment methods are available for all transactions:

• bKash — Bangladesh's popular mobile financial service
• Nagad — Mobile banking service from the postal department
• Rocket — Dutch-Bangla Bank's mobile wallet service
• Upay — A fast and secure digital payment method

4.2 Withdrawals

The minimum withdrawal amount is ৳500. Successful withdrawal requests on ge99 are generally processed within 1 hour. The same payment method used for the deposit must be used for the withdrawal.

4.3 Transaction Terms

ge99 does not charge additional fees on transactions, however your payment service provider may apply their own charges. All transactions are completed in Bangladeshi Taka (BDT). Incomplete or suspicious transactions may be delayed pending verification.

5. Bonuses & Promotional Offers

5.1 Welcome Bonus

ge99 offers new members a 150% first-deposit bonus of up to ৳15,000. For example, a deposit of ৳1,000 earns a ৳1,500 bonus, giving a total balance of ৳2,500.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 25 times the bonus amount. Wagering is calculated on the bonus amount only, not on the combined total of the deposit and bonus.

5.3 General Bonus Terms

• Each user may claim each bonus offer only once.
• Bonus funds cannot be withdrawn directly until the wagering requirements are met.
• ge99 reserves the right to modify or withdraw bonus offers at any time.
• Separate bonus and cashback offers may apply for VIP members.
• Accounts may be investigated if bonus abuse is suspected.

6. Gaming Rules

All games offered on ge99 are operated according to defined rules. The specific rules for each game are displayed in the game interface.

6.1 Finality of Results

Game results displayed on the ge99 platform are considered final. If a game ends unexpectedly due to a technical fault, ge99 reserves the right to refund the amount of the relevant bet.

6.2 Software & Technical Terms

The software, content, and design of the ge99 platform are protected by copyright. Users may not copy, modify, or distribute any software.

• Using a VPN or proxy while playing games is prohibited.
• The use of automated betting software or bots is strictly prohibited.
• Any attempt to manipulate game outcomes may result in legal action.

7. Prohibited Activities

The following activities are strictly prohibited on the ge99 platform:

• Creating an account using a false identity or age.
• Operating multiple accounts or using a third party's account.
• Money laundering or processing illegal funds.
• Bonus abuse or system exploitation.
• Fraudulent conduct toward other users.
• Attempting to compromise the platform's security systems.
• Harassing, threatening, or engaging in abusive behaviour toward other members.
• Assisting minors in using the platform.

If a breach of these Terms is detected, ge99 may immediately suspend or close the account and, where necessary, notify the relevant legal authorities.

8. Account Suspension & Closure

8.1 Closure at ge99's Discretion

ge99 may suspend or permanently close any account without notice if it finds evidence of a breach of the Terms, suspicious activity, or fraud. Any bonuses accrued may be forfeited in such cases.

8.2 Voluntary Closure

You may voluntarily close your account at any time. To do so, email [email protected]. Before closing your account, withdraw any eligible funds remaining in your account.

8.3 Self-Exclusion

ge99 prioritises responsible gaming. If you wish to take a break from gaming, you can contact the support team to request a temporary or permanent self-exclusion.

9. Privacy & Data Protection

ge99 places the highest importance on protecting your personal information. Our platform uses SSL encryption technology to keep all transactions and personal data secure.

• Your personal information is not sold to any third party.
• Data is collected, stored, and used in accordance with the privacy policy.
• Requests to access or delete your data can be made through the support team.

To read the full privacy policy, see here.

10. Responsible Gaming

ge99 considers responsible gaming to be a core part of its principles. We believe gaming should be an enjoyable experience, not a cause of financial difficulty.

10.1 Setting Limits

Members can set deposit, loss, or session limits on their accounts. Contact the support team to set these limits.

10.2 Warning Signs

• Using money needed for yourself or your family to play.
• Playing repeatedly to recover losses.
• Lying or hiding about gaming activity.
• Damage to relationships or work due to gaming.

If these signs appear, seek help immediately. For more details on responsible gaming, visit the Responsible Gaming page.

11. Limitation of Liability

To the maximum extent permitted by applicable law, ge99 is not liable for:

• Losses caused by internet disconnection.
• Delays or failures in third-party payment services.
• Losses resulting from cyberattacks or unauthorised access where ge99 has taken reasonable security measures.
• Data loss caused by issues with your own device or software.
• Unauthorised or unintended use of your account.

ge99 is committed to ensuring a safe and fair platform at all times. If any dispute arises, it should first be addressed with our support team.

12. Changes to Terms

ge99 reserves the right to change, add to, or amend these terms and conditions at any time. Updated terms will take effect as soon as they are published on the website.

• For significant changes, an effort will be made to notify members by email.
• Continued use of the platform after any changes is considered acceptance of the new terms.
• If you do not agree to the new terms, you have the right to close your account.

It is your responsibility to check this page regularly and stay informed about the latest terms.

13. Contact & Support

If you have any questions or disputes regarding these terms and conditions, please contact the ge99 support team:

• 24/7 Live Chat Support — available directly on the platform
• Email: [email protected]
• Support is available in both Bengali and English

We aim to resolve all complaints and enquiries promptly and professionally. ge99 places the highest priority on your satisfaction and safety.